1.Overview

1.1.This Privacy Policy explains how Dhzlab Store collects, uses, stores, and shares information when you visit the storefront, place an order, contact support, or otherwise use the service. By using the service, you acknowledge that your information may be processed as described in this policy.

2.Information We Collect

2.1.The information collected by Dhzlab Store may include order details, selected products, denomination details, payment-related references, game account identifiers such as UID or server ID, contact information such as email address or phone number, support messages, screenshots or evidence that you submit, account information where account features are available, and technical or operational records generated through normal use of the site. The exact information collected depends on the features you use and the information you choose or are required to provide.

3.Order and Transaction Information

3.1.When you place an order, the store may collect information needed to process and fulfill the transaction. This may include the product selected, price, order number, payment channel, payment status, transaction timing, game account information, region or server identifiers, and any supporting details necessary for delivery or troubleshooting. This information is used primarily to confirm the transaction, complete fulfillment, track the order, prevent fraud, and resolve support issues.

4.Contact and Support Information

4.1.If you contact Dhzlab Store through support channels, the store may collect your name, phone number, email address, order number, support message, attachments, and any other information you include in your communication. Support records may be retained so the store can respond to current questions, follow up on unresolved issues, review disputes, and maintain a reliable history of what happened in a case.

5.Technical and Usage Information

5.1.Like most online services, Dhzlab Store may collect certain technical and usage information automatically. This can include IP address, browser type, device information, referral information, pages visited, timestamps, session information, and error or security logs. This information helps the store maintain system performance, detect abuse, investigate technical problems, improve the storefront, and protect users and the service from misuse.

6.How We Use Information

6.1.Dhzlab Store uses collected information to operate the storefront, process and verify orders, complete fulfillment, provide receipts or status information, communicate with customers, answer support requests, investigate payment or delivery issues, protect the service from fraud or abuse, maintain internal records, comply with legal obligations, and improve service quality. Information is used because it is operationally necessary for providing the service, maintaining security, or handling legitimate business and support needs.

7.When Information May Be Shared

7.1.Information may be shared with payment processors, payment gateways, wallet providers, service providers, fulfillment partners, fraud-prevention tools, hosting providers, analytics or technical service providers, and professional advisers where such sharing is reasonably necessary to operate the service, verify transactions, complete delivery, maintain security, or comply with legal obligations. Dhzlab Store does not share customer information more broadly than is reasonably necessary for these purposes.

8.Third-Party Services

8.1.Some parts of the order flow may rely on third-party providers, including payment services and fulfillment or supplier systems. When a transaction depends on a third-party service, relevant information may be transmitted to that provider to complete the transaction or verify the payment. Dhzlab Store does not control every policy or practice of independent third parties, and customers should understand that those providers may process information under their own terms and privacy practices.

9.Data Retention

9.1.Information is retained for as long as reasonably necessary to operate the service, complete transactions, maintain order history, handle support requests, investigate disputes, detect abuse, keep security records, meet legal or compliance requirements, and protect the legitimate interests of the store. Retention periods may vary depending on the type of information, the nature of the order, the support history, the existence of a dispute, or operational requirements at the time.

10.Security

10.1.Dhzlab Store takes reasonable administrative, technical, and operational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online service can guarantee absolute security. Customers should also protect their own information by using accurate contact details, avoiding unnecessary disclosure of sensitive information, and submitting only the screenshots or documents that are relevant to the case being reviewed.

11.Your Choices and Responsibilities

11.1.You may choose whether to provide some optional information, but certain information is necessary for order processing, fulfillment, support, or payment verification. You are responsible for providing accurate information when placing an order or contacting support. If you need to correct recent order-related contact information or clarify what information is needed for a support case, you should contact support directly through the published support channels.

12.Cookies and Similar Technologies

12.1.Dhzlab Store may use cookies, session data, and similar technical mechanisms to keep the site functioning, maintain sessions, improve usability, remember certain preferences, measure performance, and support security. Some technical storage is necessary for the storefront to operate properly. Disabling certain browser storage features may affect how parts of the service function.

13.Children's Privacy

13.1.Dhzlab Store is not intended to knowingly collect personal information from children in a manner prohibited by applicable law. If it becomes known that information was collected in a way that requires corrective action under applicable legal standards, the store may take reasonable steps to review and address the matter.

14.International or Cross-Border Processing

14.1.Depending on the providers and technical services used, information may be processed, stored, or accessed in more than one country or region. By using the service, you understand that relevant order and support information may be handled through systems operated across different jurisdictions where this is necessary to process the service or maintain operations.

15.Legal Compliance and Protection

15.1.Dhzlab Store may use or disclose information where reasonably necessary to comply with legal obligations, respond to lawful requests, enforce store policies, detect or prevent fraud, protect users, investigate abuse, or defend the rights, property, and security of the store, its operators, customers, service providers, or the public.

16.Changes to This Policy

16.1.Dhzlab Store may update this Privacy Policy from time to time to reflect changes in operations, features, security practices, legal requirements, or business needs. Updated versions become effective when published on this page unless another date is stated. Continued use of the service after an updated policy is published means you accept the revised policy.

17.Contact

17.1.If you have questions about this Privacy Policy, or if you need help regarding information connected to a recent order or support case, you should contact the support channels listed on the Support page and include enough detail for the store to identify the relevant transaction or request.