1.Acceptance of These Terms

1.1.By accessing or using Dhzlab Store, you agree to these Terms & Conditions. These terms apply to all visitors, customers, and users who browse the storefront, place an order, contact support, or otherwise use any service made available through the store. If you do not agree with these terms, you should stop using the service.

2.Scope of Service

2.1.Dhzlab Store provides digital products and related services, including game top-ups, digital credits, checkout tools, order tracking, support channels, and related storefront features. The service may change over time as products, suppliers, payment methods, and operating requirements change. Some products may be limited by region, provider availability, or operational constraints.

3.Eligibility and User Responsibility

3.1.You are responsible for making sure that you are legally allowed to use the service in your location and that the information you submit is accurate, complete, and current. When placing an order, you must provide the correct game account information, UID, server ID, contact details, and any other information required to complete the transaction. Dhzlab Store is not responsible for failed, delayed, or misdirected fulfillment caused by incorrect or incomplete information submitted by the customer.

4.Product Information, Pricing, and Availability

4.1.The store aims to present product descriptions, denominations, prices, fees, and availability as accurately as possible. However, product listings may change without prior notice. Prices may be updated due to supplier pricing, commercial adjustments, currency changes, technical changes, or promotional activity. The availability of a product or denomination at one time does not guarantee that it will remain available later.

5.Orders and Payment

5.1.An order is only considered submitted after the checkout process has been completed and the required order information has been received by the store. Payment confirmation may depend on third-party processors, banking systems, wallet providers, or internal review. Dhzlab Store may delay, hold, review, reject, or cancel an order where payment cannot be verified, where fraud or abuse is suspected, where incorrect information is submitted, or where fulfillment becomes unavailable.

6.Fulfillment and Delivery Timing

6.1.Dhzlab Store aims to process orders as quickly as possible, but fulfillment times are not guaranteed. Delivery speed may vary because of supplier response time, network conditions, payment verification, order review, system interruptions, account detail mismatches, or other technical and operational conditions. A delay does not automatically mean that an order has failed. Customers should use the available order status tools before assuming that a transaction is lost or incomplete.

7.Incorrect Details and Customer Mistakes

7.1.Customers are responsible for reviewing their order details before payment is finalized. If an incorrect UID, server ID, account identifier, product selection, or contact detail is submitted, the customer must contact support immediately. Dhzlab Store will make reasonable efforts to review the order if the issue is reported in time, but successful intervention cannot be guaranteed once fulfillment has started or has been completed.

8.Refunds, Reversals, and Cancellations

8.1.Because the store deals in digital goods and account-linked fulfillment, refund eligibility depends on the payment status, fulfillment status, and surrounding facts of the transaction. If a digital product has already been successfully delivered to the account or destination submitted during checkout, the transaction may be treated as completed and non-refundable. If payment was made but fulfillment did not occur due to a verified store-side or provider-side failure, the case may be reviewed for correction, replacement, cancellation, or refund at the store's discretion. Refund requests based on customer error, unsupported claims, duplicate submissions, or completed delivery may be declined.

9.Chargebacks and Payment Disputes

9.1.If a customer believes there is a problem with an order, the customer should contact support first and provide the order number, payment information, and a clear explanation of the issue. Initiating a chargeback, payment reversal, or external dispute without first attempting to resolve the matter through support may result in service restrictions, account review, suspension of related transactions, or refusal of future service while the matter is investigated.

10.Promotions and Discount Codes

10.1.Promotions, vouchers, campaign pricing, and discount codes are offered subject to their own conditions, including validity period, product eligibility, minimum spend, usage limits, and payment restrictions. Dhzlab Store may refuse, cancel, or reverse promotional benefits where misuse, duplication, automated abuse, manipulation, or technical exploitation is detected. Promotional offers may be changed or withdrawn at any time unless a specific campaign states otherwise.

11.Acceptable Use

11.1.You agree not to misuse the store, its infrastructure, or its support channels. This includes, without limitation, submitting false payment claims, abusing promotions, attempting unauthorized access, interfering with service availability, scraping or automating the storefront in a harmful way, impersonating another person, uploading malicious material, or using the service in connection with fraud, unlawful conduct, or other abusive behavior. Dhzlab Store may investigate suspicious activity and may deny service where misuse is reasonably suspected.

12.Support and Communications

12.1.Support is provided to help review order issues, payment questions, and related service problems. To help support handle a case efficiently, customers should provide one complete message with the order number, the relevant account details, the payment time and amount, and any screenshot or evidence that clearly shows the issue. Dhzlab Store may rely on the information supplied by the customer when reviewing a case and is not responsible for delays caused by incomplete or inconsistent support submissions.

13.Service Availability

13.1.The storefront, checkout tools, support tools, and order tracking features are provided on an as-available basis. Dhzlab Store may suspend, limit, modify, or discontinue any part of the service temporarily or permanently for maintenance, security, provider changes, technical issues, legal reasons, or business reasons. The store is not required to maintain every product, feature, or supplier relationship indefinitely.

14.Intellectual Property

14.1.All content, branding, design elements, text, graphics, icons, layouts, and software made available through Dhzlab Store remain the property of their respective owners or licensors. Use of the service does not transfer ownership of any intellectual property rights. You may not reproduce, redistribute, copy, reverse engineer, or commercially exploit the storefront or its content except where such use is expressly permitted by law or by written permission from the relevant rights holder.

15.Disclaimer of Warranties

15.1.To the maximum extent permitted by applicable law, Dhzlab Store provides the service without express or implied warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation. The store does not warrant that the service will always be available, that all delays can be avoided, or that every provider or payment channel will always function without interruption.

16.Limitation of Liability

16.1.To the fullest extent permitted by applicable law, Dhzlab Store and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profit, loss of opportunity, loss of data, loss of goodwill, or business interruption arising out of or related to the use of the service. Where liability cannot be excluded, the total liability of Dhzlab Store for a claim relating to a specific order will generally be limited to the amount actually paid for that order.

17.Changes to These Terms

17.1.Dhzlab Store may update these Terms & Conditions from time to time to reflect operational changes, product changes, legal requirements, security needs, or business changes. Updated terms become effective when published on this page unless a different effective date is stated. Continued use of the service after updated terms are published constitutes acceptance of the revised terms.

18.Contact and Questions

18.1.If you have a question about these Terms & Conditions or about a specific order, you should use the support channels published on the Support page and include the relevant order reference. Dhzlab Store may request additional information where needed to verify the order or review the issue properly.

19.Referral Rewards Programme

19.1.Dhzlab Store may offer a referral rewards programme that allows existing users to invite new users to use the store. Referral rewards are promotional benefits and are subject to these Terms & Conditions, the promotion rules shown on the website and any additional conditions stated for the referral campaign.

19.2.A user who shares a valid referral link or referral code is known as the referrer. A new user who signs up or places an order using that referral link or referral code is known as the referred user. To qualify, the referred user must be a genuine new customer and must complete an eligible transaction through Dhzlab Store.

19.3.The referrer may receive a 5% voucher based on the referred user’s eligible transaction amount, provided that the referred user completes a successful order of at least RM5.00. For example, if the referred user completes an eligible RM20.00 transaction, the referrer may receive a RM1.00 voucher. The reward is calculated based on the final paid amount after discounts, vouchers or other promotional reductions unless stated otherwise.

19.4.The referred user may also receive a RM6.99 voucher for Weekly Diamond Pass, subject to product availability, account eligibility, campaign rules and voucher conditions shown on the website. This voucher may only be used for eligible products and cannot be exchanged for cash, transferred, resold or withdrawn.

19.5.Referral rewards are only issued after the referred user’s order has been successfully paid, processed and delivered. Dhzlab Store may delay, hold, cancel or reverse any referral reward if the order is refunded, cancelled, disputed, reversed, unpaid, incomplete or found to be suspicious.

19.6.Each person may only use one Dhzlab Store account for referral rewards. Creating multiple accounts, using multiple Google accounts, using different email addresses or using other methods to repeatedly claim referral benefits is not allowed. Self-referral is strictly prohibited. This includes referring yourself using another account, another Google login, another device, another payment method or another contact detail.

19.7.Dhzlab Store may reject or cancel referral rewards if suspicious activity is detected. Suspicious activity includes, without limitation, repeated use of the same MLBB UID or server ID, repeated use of the same device, browser, IP address, payment method, payer name, contact detail or any pattern that suggests fake referrals, account farming, promotion abuse or manipulation of the referral system.

19.8.Referral vouchers and rewards are not cash and have no cash value. They cannot be transferred, sold, exchanged, withdrawn or converted into money. Vouchers may have expiry dates, product limits, minimum spend requirements, account restrictions and usage limits. Expired, misused or wrongly issued vouchers may be cancelled without replacement.

19.9.Dhzlab Store reserves the right to manually review any referral activity, order, account or voucher before issuing rewards. During review, rewards may be delayed or withheld. If abuse, fraud, system misuse, incorrect information or breach of these Terms & Conditions is found, Dhzlab Store may cancel rewards, remove vouchers, restrict accounts, block future referrals or refuse future service.

19.10.Dhzlab Store may change, pause or end the referral rewards programme at any time due to operational needs, supplier changes, security concerns, abuse prevention, business reasons or technical issues. Continued use of the referral programme after changes are published means that you accept the updated referral conditions.